Operations Specialist

Education Requirement- bachelor’s degree

Duration: 6 Months contract renewable 

Probation Period: 3 Months 

Mandatory: Bilingual (English & French)

Remuneration: Based on experience.

The Operations Specialist works under the directive’s operations team lead. The OS is responsible for making sure the institute operations run smoothly daily.

Duties and Responsibilities: 

- Coordinating the admissions of new applicants

- Work with new applicants through the application process.

- Contact applicants (individual /corporate) for any missing documents required for admission purposes.

- Onboard newly admitted student 

- Perform administrative duties such as scheduling classes, creating course schedules, scheduling instructors, follow-up corporate calls/emails, email instructors, and students.

- Ensure high customer satisfaction by answering student inquiries, resolving complaints, and maintaining a positive relationship with students, instructors, and external corporate clients.

- Work with the marketing and sales team for enrollment management and relationship building with external stakeholders.

- Perform other duties as assigned by the operations team lead.